The Past Customer Outreach Caller is an outbound voice bot for home services businesses that want to re-engage previous customers and convert past relationships into new booked work.
The bot is triggered when the tag past_customer_outrea is added to a contact in GoHighLevel. It calls past customers, references the previous relationship naturally, checks whether they need anything sorted, and moves into booking only if the customer shows interest.
The bot speaks in a practical office-coordinator style, avoids sounding salesy, confirms only the missing booking details, offers real 2-hour service windows, and only confirms the appointment after the booking is successfully created.
The system is built using Retell AI, n8n, and GoHighLevel. Retell handles the live outbound call, n8n manages call triggering, availability checking, booking, and outcome routing, and GHL stores the contact, booking, tags, workflows, and call summary.
This bot is ideal for plumbing, electrical, HVAC, maintenance, and general home services businesses that want to generate repeat bookings from their existing customer database without manually calling through old leads or past customers.
What's Included
Pre-built Retell outbound voice agent using the Kate home services persona
n8n outbound call workflow triggered by the past_customer_outrea tag
n8n availability check and appointment booking logic
n8n call outcome sync back into GoHighLevel
GHL setup for tags, custom field, and supporting workflows
Past customer reactivation flow designed for repeat bookings
Booking confirmation and internal alert workflow support
Call Summary logging for internal follow-up and reporting
Triggered when the tag past_customer_outrea is added to a contact in GoHighLevel, usually for past customers selected for re-engagement or follow-up outreach.
1
Tag Added In GHL
The tag past_customer_outrea is added to a past customer in GoHighLevel when they are ready for outbound reactivation.
2
Outbound Call Triggered
GoHighLevel sends the contact details to n8n, and n8n triggers the Retell outbound voice call.
3
Past Customer Check-In
The bot introduces itself, references the past customer relationship, and checks whether the customer needs anything sorted or booked in.
4
Service Need Captured
If the customer is interested, the bot captures the service need in simple terms and confirms only the missing details required for booking.
5
Availability Offered
The workflow checks real availability and offers one or two valid 2-hour service windows.
6
Booking Created
Once the customer chooses a service window, n8n creates the appointment in GHL and applies the correct booking and outcome tags.
7
Outcome Synced To GHL
The call result, booking status, and call summary are written back into GoHighLevel for reporting and follow-up.
A$400 one-time
Past Customer Outreach Caller — AI Agency Institute