The Job Confirmation & ETA Caller is an outbound operations voice bot for home services businesses using Retell AI, n8n, and GoHighLevel.
It calls customers with an existing booked job to confirm the appointment details, remind them of the scheduled timing, and provide the technician ETA or service window when available. The bot uses the Mike home services persona, keeps the call short and practical, confirms only what matters, and avoids re-running a full booking intake.
If the customer confirms the timing still works, the bot closes cleanly. If the customer needs to reschedule, the workflow checks availability and updates the appointment after the customer confirms the new window. If the customer wants to cancel, the bot confirms the cancellation request and updates the booking through the connected workflow.
This bot is ideal for plumbing, electrical, HVAC, maintenance, and general home services teams that want to reduce no-shows, keep customers informed, and automate same-day confirmation calls before the technician is due to attend.
What's Included
Pre-built Retell outbound voice agent using the Mike home services persona
n8n outbound call workflow for booked job confirmation and ETA calls
GHL smart list or workflow trigger for upcoming booked jobs
ETA and service window confirmation flow
Reschedule handling with availability check and appointment update support
Cancellation handling and appointment update support
GHL tagging and outcome sync for confirmed, rescheduled, cancelled, and no-answer calls
Call Summary logging for internal follow-up and reporting
Triggered 4 hours before a scheduled appointment in GHL. n8n receives the booked job details and triggers the outbound Retell call to confirm the job timing, provide ETA or service window details, and handle reschedule or cancellation requests if needed.
1
Appointment Approaches
Four hours before the scheduled appointment, the contact is picked up by the GHL workflow or smart list for job confirmation and ETA follow-up.
2
Outbound Confirmation Call Triggered
n8n receives the appointment details and triggers the Retell outbound voice call to confirm the visit and timing.
3
Job Details Confirmed
The bot confirms the job context, property address, and scheduled timing using the existing booking details.
4
ETA Or Service Window Shared
The bot provides the technician ETA or booked service window and checks whether the timing still works for the customer.
5
Reschedule Or Cancel Handling`
If the customer needs a different time or wants to cancel, the workflow handles the request and updates the appointment after confirmation.
6
Outcome Synced To GHL
The call result, booking status, and call summary are written back into GoHighLevel for team visibility and reporting.
A$400 one-time
Job Confirmation & ETA Caller — AI Agency Institute